Our approach is based on three key principles. From these same principles, we derive our values
Our mission is to put together a complete tailored package for your needs. At every step of the process, we are committed to complete quality: efficient, on time and in line with your requirements. This way, you can be confident that your projects are in good hands, leaving you free to focus on other tasks. Because we are passionate about being a translation service provider, we go the extra mile and put in that added effort for our customers that goes beyond the average.
Everything we do is designed to ensure your satisfaction. This applies across the board, from the selection of resources, the qualifications of our translators and in-house team and our technologies, to continuous process optimisation, strategic consulting and long-term partnerships with our customers. We are certified in line with the only internationally valid quality standard for translation, ISO 17100, which we consistently adhere to and which requires us to provide excellent customer care. It also provides clear guidelines on how to adapt with maximum focus to the customer’s needs and act in accordance with them.
But it’s not just the passion driving us every day that makes us a reliable translation service provider and source of expert advice – it’s also the rational reasons. How do we do that? With our expertise. Our qualifications are the reason why we are able to position ourselves so successfully on the market, why our business customers have been relying on us for so many years, and why they value our experience, expertise and credibility. And why you can see at a glance that behind the care there is solid expertise and a firm commitment to quality at every stage of the process. Day in, day out, we provide expert advice on processes, translations, tools and technologies.
We never rest on our laurels, or assume our job is done. As a dynamic, energetic and agile team, we view innovations and technical developments – in our industry or from customers, partners and staff – with open-minded interest and enthusiasm. We approach new ideas with determination, courage and confidence. We do things others don’t and get stuck in where others find it too difficult. We will try new or unconventional strategies and approaches to achieve an optimum result. We think out of the box, and will keep working at a problem until we’ve found the perfect solution for you.