In today’s world, the quality of a translation company is measured by more than just the quality of a translation. Prompt, reliable responses as to delivery dates, strict compliance with agreements and deadlines, clear and transparent quotations and costs, focused communication, and rapid feedback and query management are all vitally important to our clients. The more complex the processes and the larger the volume of text to be translated, the more important this becomes.
At oneword it’s important to us that our team are highly trained and completely focused on providing a high standard of customer service. Only when our processes are professionally managed and customer-focused can we deliver a service that exceeds your expectations and respond with efficiency and reliability, even with complex projects where time is of the essence.
To offer outstanding service, we have defined some key targets: