At oneword, the project management department ensures the entire translation process runs smoothly and efficiently. This department also handles all aspects of communications with customers. For efficient processes we rely on state-of-the-art technologies, continuous communication with our international teams and a global network of several hundred professional translators in our international offices.
This team of linguistic experts ensures every customer receives translations that use their own company- and subject-specific terminology. Improved communications not only reduce the time and costs involved in the translation process, but also reinforce and promote a uniform corporate identity. With this in mind, the team also offers bespoke training courses and workshops.
oneword stands for exceptionally high quality. To achieve this, our team of experts adhere to numerous standards, requirements and guidelines which must all be taken into account as part of their day-to-day tasks. This is the only way in which we can retain our certified levels of quality. This team is also responsible for translator marketing and recruitment, providing staff training courses, and ensuring that our translation partners, and indeed every service we provide at oneword, comply with our stringent quality requirements.
oneword’s customer management team is tasked with formulating and ensuring compliance with company-wide communication standards, handling customer relationships and managing key accounts. As the first point of contact, they deal with initial enquiries and strive to increase customer satisfaction with our services.
The main priority of this department is to ensure the strategic and practical development, design and implementation of a uniform sales and marketing strategy, working closely with the interdisciplinary teams to achieve this goal. Individual areas of responsibility in this department include, for example, product and price management, experience-based and marketing communications, and sponsoring or employer branding.
The IT department is dedicated to ensuring that every technical process runs smoothly and reliably. Using direct communications channels with users, problems can be identified, and then dealt with, quickly and efficiently. A great deal of thought goes into the planning, installation and configuration of servers and clients, to ensure down times are kept to a minimum for all our technical services. By developing in-house software, this department has also simplified and speeded up a number of working processes.