Our service promise for your translation projects
Personalised support. Reliable cooperation.
From initial request to project completion.
Good translations start with good collaboration.
Dedicated contact persons, experienced project management and clear communication ensure that your requirements are understood and your translation projects are carried out reliably. From your initial request right through to completion of the project, we provide you with personalised support and work with you to develop a solution that fits with your requirements and processes.
Our certifications:
Our service promise
For us, service means more than just being easy to contact. It begins with the consultation and requirements analysis, continues with reliability in project planning and implementation, and extends beyond delivery of the translation.
That is why, at oneword, you can count on dedicated contact persons, experienced project management, direct lines of communication and a collaborative approach, keeping your requirements firmly in mind and offering our input where needed.
1
Personal support
Dedicated contact persons will support you from your initial request right through to completion of the project and beyond. They are familiar with your requirements, processes and contact persons, and ensure lines of communication are direct.
2
Experienced project management
Our project managers coordinate your translation projects reliably and with foresight. They keep track of deadlines, languages, resources, project agreements, requirements and specifications, and ensure everything runs smoothly.
3
Transparency and communication
You can reach your contact person directly and receive quick, reliable answers. Even if requirements change or new tasks arise at short notice, communication channels remain direct and your project remains in safe hands.
4
Process reliability and optimisation
You can rest assured that we will consistently implement your process specifications and agreements. At the same time, we take a close look and wherever we see potential for optimisation, we address it openly and directly and work with you to develop improvements.
5
Flexibility and a focus on solutions
Even if requirements change or particular challenges arise, we will work with you to find a solution that works. In the process, we can draw on a range of in-house specialist departments, experts and technologies.
6
A single contact person for your solution
At oneword, you can access a range of services and competences from a single source. Our specialist teams work closely together, so you don’t have to coordinate different providers. We combine translation, terminology management, language technology, AI and process expertise wherever it best meets your requirements.
7
Technology with added value
We focus the use of language technology, automation and AI precisely where they offer you tangible benefits. This is not about technology for technology’s sake, but about making processes more efficient, scaling them more effectively and implementing meaningful integration of existing systems and workflows.
8
Personalised advice
We listen, ask the right questions and work with you to develop the right solution for your requirements and processes – right from the very first project. We take your individual specifications into account and think beyond the scope of the individual project.
Would you like to discuss your translation project with us?
We’d be happy to advise you in person and show you which solution best suits your requirements.
Would you like to learn more about oneword and how we work?
Find out who is behind oneword and why you should work with us.
FAQs
Do I have a designated contact person at oneword?
Yes. You have dedicated contact persons who are familiar with your requirements, processes and projects, and who support you beyond individual projects. This keeps the lines of communication direct and means you don’t have to explain the details again with every order.
What is the process for working with oneword?
The collaboration begins with a consultation and identification of requirements. Together, we’ll clarify your requirements, processes and specifications and plan the project accordingly. During the implementation phase, your project manager will coordinate all relevant tasks and keep you up to date with the progress of the project. Even after delivery, your contact persons remain available to answer any queries or assist with follow-up projects.
Does oneword take my existing processes and specifications into account?
Yes. Your existing processes, systems and specifications form the foundation of our collaboration. We implement agreed procedures with reliability, while simultaneously assessing where processes can be usefully simplified or improved. If we identify potential for optimisation, we will discuss it openly with you.
What happens if requirements change at short notice?
Even in the event of last-minute changes or special requirements, we will work with you to find a suitable solution. Thanks to dedicated contact persons, experienced project management and a diverse range of in-house competences, we are able to respond flexibly to new requirements.
Does oneword also advise on choosing the right solution?
Yes. We take a holistic view of your requirements and processes and advise you on which solution is best suited to your specific application. Translation, terminology management, language technology, automation and AI can all play a part in this. What matters most to us is what actually offers you added value.
Learn more about oneword.
Let’s discuss your next project!
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