Our quality standards
To us, quality is more than just a buzzword.
Certified processes, experienced language experts and innovative technologies.
Our quality standards are not just an abstract set of rules, they are an integral part of our day-to-day work. They determine how we plan and implement projects – and ensure our translations are of a consistently high standard. We adhere to globally recognised standards, employ only experienced language experts and work closely together with you.
Our certifications:
Our quality standards
Our quality standards are based on trust, reliability and long-term cooperation. These principles underpin all our processes and are reflected in specific measures:
Permanent contact persons in project management
You will work with dedicated project managers and clearly defined deputies, who will take responsibility for your project.
The mother tongue principle
All translations are carried out exclusively by qualified native speakers of the relevant target language.
Customer focus as a quality benchmark
For us, quality means not only meeting your requirements, but actually exceeding them.
Multi-stage quality controls
Every project undergoes defined review steps as well as in-house project approval by the project management team.
Certified language experts
Our translators are carefully selected for every order and are continuously assessed.
Tailored solutions that deliver added value
We develop bespoke processes and are always prepared to go the extra mile for your project.
Clear service and response times
Reliable response times within two hours and clearly defined service promises ensure processes can be planned effectively.
Close cooperation
Regular check-ins and follow-ups ensure transparent and coordinated communication.
Continuous quality assurance and feedback
We actively use feedback from projects and complaints to improve our processes and results.
Our key principles for outstanding translation management
As a specialist translation service provider, we are deeply committed to our work and consistently focus our efforts on exceeding our clients’ expectations.
To do this, we have defined three clear principles that guarantee high quality at all times:
1. Certified processes
Our certified processes comply with the globally recognised standards for translation services. From project preparation through to the quality controls, we ensure all requirements are systematically implemented and thoroughly checked by our project management team.
2. In-depth human expertise
We only work with qualified translators, language, culture and translation specialists as well as linguists and terminologists – in short: people with a genuine passion for language. We think proactively, tackle complex tasks head on and work together with you to develop solutions that really match your needs.
3. Translations using innovative technologies
We combine human language proficiency with modern technologies and intelligent workflows to make translation processes more efficient, scalable and cost-effective. Drawing on our experience, a strong industry network and close collaboration with our clients, we systematically optimise individual process steps.
Our certifications
Our translation processes are based on certified standards and a well-established quality management system. These include:
You can learn more about our certifications and various quality assurance steps here.
By the way:
oneword is also a member of the DIN Committee for Translation Services.
You can find more information on this under Memberships.
FAQs
Which quality standards set oneword apart?
We combine certified processes with customised support. These include qualified native speakers, permanent contact persons for project management, multi-stage quality controls, carefully selected language experts and tailored translation solutions. These are complemented by short response times, close communication with our clients and the continuous improvement of our processes based on feedback and quality measurements.
What does the mother-tongue principle mean?
All our external translation partners are native-speaker translators who will professionally translate your texts into the target language.
What are oneword's key principles for translation management?
We operate based on three key principles: certified processes, sound human expertise provided by experienced language experts, and the use of innovative technologies. This way, we combine quality, specialist knowledge and efficiency to deliver accurate translations, perfectly tailored to your requirements.
How does oneword ensure consistently high quality?
Through multi-stage, clearly defined quality assurance steps. Every project is overseen by experienced project managers, reviewed internally and only delivered after thorough final verification. That way, we guarantee that all requirements are reliably met.
How customised are your translation processes?
Every project is planned and implemented individually. We tailor our processes, resources and quality controls specifically to your requirements and, where necessary, develop bespoke solutions to achieve the best possible results.
Professional translation for all your needs.
Let’s discuss your next project!
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